Retail - Client Relationship Manager - Oregon

· Build trusted relationships with client stakeholders

· Understand the client environment, issues, and priorities

· Work with clients to define their problems and co-create solutions

· Drive RFPs / proactive bids with regards to renewals, extensions and expansion

· Track of industry trends relevant to client business and bring forth proactive ideas and solutions

· Serve as the day-to-day point of contact for the clients

· Responsible for backlog growth including renewals and extensions of current engagements

· Lead the onsite project teams and ensure they understand the client environment

A CRM's shared measures are margin, revenue, client satisfaction, & employee retention.

CRM role-specific measures are renewal win rates, revenue and margin.

· Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.

· Industry, domain expertise in Consumer Goods, Retail (Fashion, Beauty)

· Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.

· BS Degree

· MS or MBA degree preferred

· Strong background in a project environment and application development.

· Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment

· Must be detail oriented and able to manage and maintain all facets of complex assignments.

· Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications

· Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences

Travel : No

Applicants may be required to attend interviews in person or by video conference.

In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.