Retail Banking -Business Analyst
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Key skills for this role
About the Role
ValueLabs is hiring a Business Analyst with 6+ years of experience in Retail Banking for a Dubai location. The role involves bridging business stakeholders and technology teams to deliver CRM solutions, leading requirement lifecycle, and coordinating UAT.
Key Skills for This Role
Responsibilities
- Lead business and functional analysis for CRM initiatives across branch, contact centre, and assisted digital journeys
- Translate business, regulatory, and operational requirements into CRM functional flows and data mappings
- Own the end to end requirement lifecycle for CRM features from discovery to post release validation
- Define CRM specific acceptance scenarios including role based behaviour and audit trail validation
- Lead business led UAT activities and coordinate test scenarios
Requirements
- 6+ years of experience as a Business Analyst
- Domain experience in Retail Banking (mandatory)
- Experience with CRM initiatives in banking
- Strong techno functional expertise in retail banking and servicing journeys
Full Job Posting
Job Overview
- Your role is responsible for bridging business stakeholders and technology teams to deliver effective CRM solutions.
- Leverage strong techno functional expertise in retail banking and servicing journeys, along with an understanding of regional (Middle East) regulatory and customer requirements.
Key Responsibilities
- Lead business and functional analysis for CRM initiatives across branch, contact centre, and assisted digital journeys, ensuring requirements reflect real operational workflows and customer servicing needs.
- Translate complex business, regulatory, and operational requirements into clear CRM functional flows, data mappings, and system behaviors, supporting accurate and scalable solution design.
- Own the end to end requirement lifecycle for CRM features, from initial discovery and impact analysis through to UAT sign off and post release validation.
- Partner with Product Owners to provide functional insights and dependency analysis, enabling informed prioritisation decisions without assuming product ownership accountability.
- Define CRM specific acceptance scenarios, including role based behaviour, audit trail validation, maker checker controls, and exception handling across servicing journeys.
- Act as the functional authority during build and testing phases, clarifying CRM behaviour, resolving requirement ambiguities, and ensuring consistency across channels and user roles.
- Lead business led UAT activities by coordinating test scenarios, validating end to end journeys, assessing defect severity, and confirming readiness for production deployment.
- Perform release readiness and sanity validation from a business and operational perspective, ensuring CRM changes do not negatively impact frontline productivity or customer experience.
- Analyse defects, change requests, and operational feedback to distinguish between functional
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