Retail Assistant Store Manager

We are looking for a dynamic and passionate leader who delivers exceptional customer service, leads by example, works collaboratively and genuinely enjoys coaching and supporting others. At KOOKAÏ, our people are everything and while we are driven by a love for fashion and creating outstanding customer experiences, growing talent and supporting emerging fashion leaders is a key part of what we do.

Alongside the Store Manager, you will play a key role in shaping the customer experience and maintaining high standards across the store, working closely with a positive, motivated and friendly team. In this role, you will support the Store Manager in daily operations, help drive store success and contribute to creating an environment where your team can excel.

This exciting full-time opportunity (38 hours per week) offers a genuine pathway to a rewarding career in fashion. When you join KOOKAÏ, you will be welcomed into a brand that champions internal growth and career development. You will receive tailored training designed to elevate your leadership and further build on your capabilities and skillset, setting you up for success.

The Assistant Manager role is a highly rewarding and valuable step in a fashion career, with many of our past Assistant Managers progressing into Store Manager and Head Office positions. We prioritise succession planning and supporting our team in building meaningful, long-term careers in the fashion industry.

What you’ll be doing:

Co-leading a team to deliver an exceptional customer experience

Styling customers

Driving KPI’s

Coaching and training

Visual merchandising

Managing store administration and operations

Loss prevention

What we’d love from you:

A passion for providing an exceptional customer service

A love for fashion and styling

Training abilities

An empathetic and clear communicator

High enthusiasm to learn and succeed