Restaurant Manager

Restaurant Managers are expected to meet the targets set out by the management, including regular follow-up on their Agropour and TDL orders

RM to ensure that the restaurant is meeting the standards and complying with pre-established Tim Hortons operating procedures

Restaurant Manager to ensure proper inventory for all orders (including tdl and agro)

Restaurants must complete weekly and monthly physical counts

Managers must post their FP cost for the previous week every Monday evening for review

Managers must provide daily and weekly reporting to keep track of restaurant costs

Evaluating Staff Performance to Increase Efficiency

The purchase-sales report should be audited on a weekly or fortnightly basis

Training and following up with restaurant teams for proper portioning of food

Minimizing wastage, ensuring display pictures posted at 6 am, 3 pm, 6 pm, and 8 pm consistently

Following up with the team on those postings and identifying problems or appreciating the team.

Ensuring the Team follows the food policy

Creating new ideas and suggestions to improve restaurant food paper cost

Ensure restaurants do not run out of products at any time of the day.

Other than the approved restaurant transfers, no one should be transferring products more than once a week.

Mgmt is not transferring products during peak hours

TDL orders are placed a day in advance, not during the time of order expiring.

Conducting Complete audits to be done every week (AF,CS,ECP,FS)

The first 6 - 7 hours of your shift should be spent on floor training and coaching the team (No Office work to be done in these hours)

Restaurant speed of service is monitored, and team performance is evaluated

Identifying potential talents for growth and training them with proper direction

Restaurant Manager to support the management with succession planning.

Restaurant manager to ensure Drive-thru standards are met and the restaurant is in the bonus zone

All equipment is maintained properly and fixed as per the need within 48 hours.

Interacting with trainees, issuing verbal guidance to trainees, and answering their questions

Making sure standards are followed by you and our team at all times (ex: career wear policy according to our organization standards)

Any back-office work should be done toward the end of the shift in 1-2 hours

Managers log posted every day without Fail

Follow-up on audit postings are done, and problems are corrected.

Addressing all restaurant guest complaints

Guest complaints should be resolved within 24 hours to 48 hours and updated

Escalation of guest complaints should not occur.

Detailed investigation of each guest complaint should be identified

Support the MUM Create training strategies, new initiatives, and materials

Ensuring the restaurant complies with all policies and standards set out in MOL and our overarching organizational standards. (JHSC, POLICIES, PROCEDURES ETC)

Documenting all coaching discussions with the team and mgmt in written format and emailing them to MUM

Ensure the restaurant schedule is completed by Tuesday and verified by Wednesday

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Collaborate with the management and achieve SPMH and labor % according to the standard.

Managing allocation of staff in the restaurant, keeping the peak period and busy hours in consideration.

Make sure TM or Mgmt are not assigned Monday to Friday schedules, everyone should be available at least one weekend, stat holidays are assigned on a proper basis to the team members.

STAT HOLIDAY schedules are properly managed

Responsible for Controlling Labor Costs By Reducing Employee Turnover

1+ years of proven management experience

Demonstrate a passion for guest service and creating exceptional guest experiences

Pride yourself on building relationships with guests and your team

Have strong operational experience

Have a passion for coaching and mentoring and are comfortable delegating tasks

Are ready to take on the full responsibility of running a Tim Hortons restaurant

Enjoy leading a diverse team in a fast-paced environment

Can Drive business sales

Are able to engage others and develop high performance within your team

Ability to work full-time and able to work a combination of days, evening, and weekend shifts