Restaurant Manager (FL, Maitland)

Job Duties & Functions

• ? Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. ? Maintain regular attendance in compliance with the company?s standards, as required by scheduling which will vary according to the needs of the hotel. ? Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). ? Comply at all times with the company?s standards and regulations to encourage safe and efficient hotel operations. ? Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid ? Maintain a warm and friendly demeanor at all times. ? Be familiar with the organization of the hotel and know the function of each department. ? Ensure training of all Food and Beverage personnel using the steps to effective training according to company standards. ? Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, or Lounge. ? Motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.?s. ? Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis. ? Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement. ? Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards. ? Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s. ? Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. and/or Director of Food & Beverage weekly. ? Ensure that wage progress and productivity reports are completed accurately and on a timely basis. ? Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s. ? Ensure implementation of all the company?s policies and house rules. ? Assist in developing and ensure implementation of Food and Beverage promotional ideas. ? Ensure all beverage costs are maintained to meet budget. ? Focus the F&B Department on their role in contributing to the guest service scores. ? Ensure compliance to company training using the steps to effective training according to company standards. ? Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting. ? Develop, initiate, and promote sales, including up selling, programs for use by all service personnel. ? Ensure the company?s service standards are maintained throughout the Food and Beverage/Banquet Department. ? Participate in required M.O.D. coverage as scheduled. ? Initiate all necessary F&B-related reports according to company standards. ? Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner. ? Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers. ? Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned. ? Maintain all the company?s S.O.P.'s concerning credit policies. ? React to negative trends in market place by implementing food and beverage blitzes and promotions. ? Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to company standards. ? Conduct beverage purchasing as needed. ? Purchase Food & Beverage operating equipment as needed. ? Conduct monthly beverage inventories and reconciliations. ? Ensure that the quality and presentation of all food products are according to company standard. ? Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. ? Oversee the operations of the Banquet department. ? Use the hotel's P.O.S. system to print reports. Analyze reports generated. ? Establish and maintain key control system. ? Complete monthly menu analysis and submit to the Corporate Office. ? Monitor and follow up on all Food and Beverage cash overages and shortages. ? Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. ? Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. ? Complete all required correspondence in a timely and efficient manner. ? Attend monthly all-employee meetings and any other functions required by management. ? Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs. ? Perform P.O.S. changes in menus or additions/deletions of servers as necessary. ? Handle items for ?Lost and Found? according to the standards. ? Maintain required pars of all stock. ? Review food sales for accuracy daily. ? Perform any other duties as requested by the General Manager or Director of Food & Beverage.