indeed
Restaurant/Cafe Supervisor
THR
Doha, QAT
Full Time
Mid
Onsite
3 weeks ago
Customer ServiceStaff ManagementInventory ManagementOnline Food Delivery PlatformsTalabatSnoonu
Free
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Customer ServiceStaff ManagementInventory Management
About the Role
THR is seeking an experienced Restaurant/Cafe Supervisor to oversee daily operations, ensure excellent customer service, and manage online food delivery platforms.
Key Skills for This Role
Customer ServiceStaff ManagementInventory ManagementOnline Food Delivery PlatformsTalabatSnoonu
Responsibilities
- Supervise and coordinate daily cafe/restaurant operations
- Ensure high standards of customer service and guest satisfaction
- Manage and motivate staff, including scheduling, training, and performance monitoring
- Oversee opening and closing procedures and ensure smooth shift operations
- Monitor food quality, hygiene, cleanliness, and compliance with health and safety regulations
- Handle customer complaints and resolve issues professionally
- Manage inventory levels, stock ordering, and wastage control
- Coordinate with kitchen and service teams to ensure efficient operations
- Manage and monitor online food delivery platforms such as Talabat, Snoonu, Rafeeq, Keeta, and others
- Track online orders, promotions, customer feedback, and platform performance
- Ensure menu updates, pricing accuracy, and promotional campaigns are properly implemented across all online platforms
- Prepare daily sales reports and assist management in achieving sales targets
Requirements
- Minimum 3 to 4 years of supervisory experience in a cafe or restaurant environment
- Strong knowledge of restaurant operations and customer service standards
- Experience in managing online food delivery platforms is mandatory
- Excellent leadership, communication, and team management skills
- Ability to work under pressure and in a fast paced environment
- Good problem solving and decision making abilities
- Proficiency in Microsoft Office and POS systems
- Fluency in English; Arabic language skills will be an added advantage
- Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field is preferred
- Food safety certification is an advantage
Full Job Posting
Job Summary
- We are seeking an experienced and dynamic Restaurant/Cafe Supervisor to oversee daily operations, ensure excellent customer service, and manage online food delivery platforms.
- The ideal candidate should have 3 to 4 years of experience in the cafe or restaurant industry and possess strong leadership and communication skills.
Key Responsibilities
- Supervise and coordinate daily cafe/restaurant operations.
- Ensure high standards of customer service and guest satisfaction.
- Manage and motivate staff, including scheduling, training, and performance monitoring.
- Oversee opening and closing procedures and ensure smooth shift operations.
- Monitor food quality, hygiene, cleanliness, and compliance with health and safety regulations.
- Handle customer complaints and resolve issues professionally.
- Manage inventory levels, stock ordering, and wastage control.
- Coordinate with kitchen and service teams to ensure efficient operations.
- Manage and monitor online food delivery platforms such as Talabat, Snoonu, Rafeeq, Keeta, and others.
- Track online orders, promotions, customer feedback, and platform performance.
- Ensure menu updates, pricing accuracy, and promotional campaigns are properly implemented across all online platforms.
- Prepare daily sales reports and assist management in achieving sales targets.
Requirements
- Minimum 3 to 4 years of supervisory experience in a cafe or restaurant environment.
- Strong knowledge of restaurant operations and customer service standards.
- Experience in managing online food delivery platforms is mandatory.
- Excellent leadership, communication, and team management skills.
- Ability to work under pressure and in a fast paced environment.
- Good problem solving and decision making abilities.
- Proficiency in Microsoft Office and POS systems.
- Fluency in English; Arabic language skills will be an added advantage.
Qualifications
- Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field is preferred.
- Food safety certification is an advantage.
Salary & Benefits
- Competitive salary based on experience.
- Accommodation and transportation as per company policy.
- Annual leave and other benefits in accordance with company regulations.
Work Location
- In person
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