Restaurant & Bar Manager
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Key skills for this role
About the Role
Marriott International seeks a Restaurant & Bar Manager for JW Marriott in Dubai Marina. The role oversees daily restaurant and bar operations, ensures guest satisfaction, and leads the food and beverage team.
Key Skills for This Role
Responsibilities
- Supervise and manage employees; manage all day to day operations
- Maintain service and sanitation standards in restaurant, bar/lounge and room service areas
- Review staffing levels to ensure guest service, operational needs and financial objectives are met
- Lead food and beverage team; utilize interpersonal and communication skills to influence and encourage others
- Ensure compliance with food & beverage policies, standards, procedures, and applicable laws
- Provide exceptional customer service and handle guest problems and complaints
- Manage human resource activities including training, performance standards, and employee retention
- Oversee financial aspects including purchasing and payment of invoices
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area
Full Job Posting
JOB SUMMARY
- Areas of responsibility include Restaurants/Bars and Room Service, if applicable.
- Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
- Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Managing Day to Day Operations
- Supervises and manages employees. Manages all day to day operations.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve.
- Ensures compliance with all food & beverage policies, standards and procedures.
- Ensures compliance with all applicable laws and regulations.
- Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Manages day to day operations, ensures the quality, standards and meets the expectations of the customers.
- Handles guest problems and complaints.
- Incorporates guest satisfaction as a component of departmental meetings.
Managing and Conducting Human Resource Activities
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Ensures employees receive on going training to understand guest expectations.
- Solicits employee feedback and reviews employee satisfaction results.
Additional Responsibilities
- Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
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