Resort Receptionist
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Key skills for this role
About the Role
Marriott International is hiring a Resort Receptionist for Sheraton in Doha. The role involves handling guest inquiries, operating office equipment, maintaining filing systems, and providing excellent customer service.
Key Skills for This Role
Responsibilities
- Enter and retrieve information from computer databases
- Transmit information using computer, mail, or fax
- Operate standard office equipment
- Prepare letters, memos, and documents using software
- Handle incoming and outgoing mail
- Create and maintain filing systems
- Welcome and acknowledge guests according to company standards
Requirements
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience
- No supervisory experience required
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
- Transmit information or documents using a computer, mail, or facsimile machine.
- Operate standard office equipment other than computers.
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
- Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
- Create and maintain computer and paper based filing and organization systems for records, reports, documents, etc.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Enter and locate work related information using computers and/or point of sale systems.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Responsibilities
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
About Sheraton
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937.
- At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
- We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.
- Join us on our mission to be ‘The World’s Gathering Place’.
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