Resolution Advisor, Client Services

This is an exceptional opportunity for individuals who are passionate about client experience, thrive in a fast-paced environment, and bring a thoughtful, solutions-driven approach to service recovery. This position is based in Irving, Texas.

The ideal candidate will offer:

Experience: A strong background in customer service or client support, with the ability to manage escalated concerns and deliver high-quality resolutions with professionalism and care.

Communication Skills: Excellent verbal and written communication skills, along with strong listening, follow-up, and problem-solving abilities.

Interpersonal Skills: A high degree of patience, composure, integrity, and interpersonal savvy, with the ability to navigate sensitive situations and collaborate effectively across teams.

Technical Proficiency: Comfort working across multiple systems and tools, including case tracking and documentation platforms, while maintaining strong attention to detail.

Business Judgment: Sound decision-making skills and business acumen, with the ability to balance client satisfaction, brand standards, and internal policies.

Organizational Skills: Strong time management skills, the ability to work autonomously, and the capacity to multitask successfully in a fast-paced, team-oriented environment.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

The selected candidate will be offered a starting rate of $23 per hour and will be eligible for commission and bonus opportunities , in addition to a comprehensive benefits package that includes medical, dental, and vision coverage; short- and long-term disability; paid time off programs; employee discounts and perks; and two employer-contributed retirement plans .