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Residential Mitigation Project Manager
ServiceMaster Restore 7383 - Salem
Salem, USA
Full-time
Entry · 2+ years experience
Onsite
USD 50000-60000 yearly / year
Discovered 1 weeks ago
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- 401(k)
- 401(k) matching
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Overseeing residential mitigation projects from beginning to completion, including communication with in-house and outside parties involved in production aspects.
- Proactively seeking and pursuing leads for potential mitigation projects to generate new business.
- Creating a full schedule of services for our clients.
- Conducting job site visits and writing estimates as necessary.
- Using specified estimating software, such as Xactimate, to create job estimates.
- Utilizing all software programs necessary for job estimating and job management.
- Scheduling and communicating with a mix of in-house technicians and subcontractors.
- Maintaining constant and professional communication with customers.
- Providing excellent customer service and building relationships with insurance adjusters.
- Managing documentation with third-party administrators, insurance adjusters, and policyholders.
- Ensuring project profitability by managing costs and budgets effectively.
- Following established policies and standard operating procedures to ensure successful job completion.
- Obtaining signed Work Authorization forms and other necessary documentation to begin jobs.
- Collaborating with other production managers, job coordinators, and production teams to ensure high-quality service.
- Helping to identify, hire, and develop technicians.
- Completing billing-related duties as scheduled or assigned.
- Ensuring compliance with service level agreements and documentation requirements, facilitating feedback, and collecting required documents, photos, and CRM notes.
- Staying up to date with and meeting all service level agreements with ServiceMaster, third-party administrators, and insurance carriers.
- Properly logging information in company job file software and other documentation services as necessary for jobs.
- Utilizing personal protective equipment and self-care to protect against biohazardous contaminant exposure.
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