Residential Collection Representative

What We Offer

• Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

• Manage customer repayment plans and accept/process payments
• Contact customers via telephone, email, fax
• Account Maintenance (as required)
• Prepare accounts for placement with 3rd party collections – legal or agency
• Identify and manage risk within collection portfolio
• Prioritize calls based on objective criteria
• Willingness to participate in projects and other team initiatives as required

Your Skills

• Ability to work in a fast-paced environment with strong attention to detail
• Excellent customer service skills and financial risk management skills
• Strong analytical thinking skills with continuous improvement mindset
• Excellent time management skills with the ability to work towards fixed deadlines
• Very good communication skills both oral and written
• Effective collaborator and a team player with an ability to handle objections and adversity

Your Experience