Resident Services Coordinator

• Maintain accurate and up-to-date resident records in YARDI, including contact details and emergency information.
• Administer resident satisfaction surveys and collaborate with the Property Manager to implement service improvements.
• Manage bookings and logistics for building amenities, ensuring a seamless reservation experience.
• Monitor the appearance and cleanliness of the administration office and shared amenity spaces, supporting the overall presentation of the property.

• In collaboration with the Marketing team, champion resident engagement by supporting and attending and helping to coordinate community events that promote inclusivity and connection.
• Assist with resident conflict resolution, acting with professionalism and empathy to mediate concerns and foster harmony within the community.
• Maintain a thorough understanding of property offerings, amenities, and policies to effectively respond to resident inquiries.

• Ensure timely and courteous responses to phone, email, and in-person inquiries.
• Uphold a high level of professionalism and customer service in all resident interactions, reinforcing a positive image of the property and company brand.
• Collaborate with the marketing team on resident-focused campaigns and events, including occasional evening and weekend availability as required.

Additional duties as required.

• 1-3 years of previous customer service experience required, ideally in property management or hospitality.
• High school diploma (or equivalent) required; a Bachelor’s degree in Hospitality and/or Property Management is preferred.
• Valid Class G driver’s license and access to own vehicle required.
• Excellent verbal and written communication skills in English; bilingualism (French & English) is considered an asset.
• Proven organizational, time management, and planning skills
• Strong professionalism, diplomacy, and conflict resolution skills.
• Prior experience with Property Management and familiarity with the Residential Tenancies Act (RTA) considered an asset.
• Experience with Yardi and other CRM systems is considered an asset.
• Polished and professional appearance required.

The above statements reflect the general details considered necessary to describe functions of the job and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

• Occasional evening and weekend shifts may be required to support resident engagement events.
• The work location includes office-based and on-site responsibilities, with occasional rounds of the property required to ensure standards are maintained.

• Salary Range: $50,000 - $55,000
• Additional Compensation: Eligible for an annual discretionary incentive bonus

Commitment to our People

We are committed to creating a positive experience for our employees.

We work hard at Colonnade BridgePort, and we have fun while doing it!

Our employees enjoy participating in sports tournaments, BBQ’s, potlucks, prize draws, holiday parties, and more!

The successful candidate can expect the following perks and benefits:

• Three weeks starting paid vacation, five sick days, three days personal leave
• Employee and Family Assistance Program
• Comprehensive benefits plan that includes health, dental, vision, and disability coverage (cost shared by company and employee)
• Professional development (up to two paid courses per year)
• RRSP matching program
• Holiday office closure between Christmas and New Years
• Summer hours (position dependent, alternative may be offered)

To learn more our commitment to our community and sustainability, visit colonnadebridgeport.ca/environmental-social-governance

The above statements reflect the general details considered necessary to describe functions of the job and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Colonnade BridgePort acknowledges that teams with diverse backgrounds and perspectives can bring about innovative solutions and ideas.

Therefore, we welcome and encourage qualified applications from people of all gender identities, visible minorities, Indigenous persons, and people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request an accommodation, please email people@colonnadebridgeport.ca .

We thank all interested applicants, however, only those under consideration will be contacted.

This position represents a current vacancy within our organization.