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Reservations Supervisor
Grandeur Hotel
Dubai, UAE
Full-time
Senior
Onsite
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The Reservation Supervisor is responsible for overseeing the reservations team, ensuring accurate and efficient handling of bookings using **WINHMS**.
The role includes managing room inventory, maximizing occupancy and revenue, and ensuring excellent guest service from the reservation stage.
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Job Summary
The Reservation Supervisor is responsible for overseeing the reservations team, ensuring accurate and efficient handling of bookings using WINHMS.
The role includes managing room inventory, maximizing occupancy and revenue, and ensuring excellent guest service from the reservation stage.
Key Responsibilities:1. Reservation Operations
- Supervise daily reservation activities and ensure all bookings are processed accurately in WINHMS.
- Handle room reservations via phone, email, OTA platforms, and walk-ins.
- Ensure proper room allocation and rate application.
- Monitor overbooking, cancellations, and no-shows.
2. System Management (WINHMS)
- Ensure correct input of reservations, guest profiles, and billing details in WINHMS.
- Generate daily, weekly, and monthly reports (occupancy, forecast, pickup).
- Coordinate with IT/support for any system-related issues.
3. Revenue & Inventory Control
- Assist in rate loading and inventory updates in coordination with Revenue Manager.
- Monitor room availability and suggest strategies to maximize occupancy.
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