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Reservations Sales Specialist
ASPIN HOLIDAY HOMES
Dubai, UAE
Full Time
Entry
Onsite
1 weeks ago
Customer ServiceSalesReservation SystemsProperty Management SoftwareMS OfficeCommunication
Free
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Customer ServiceSalesReservation Systems
About the Role
Aspin Holiday Homes in Dubai seeks a Reservations Sales Specialist to handle inquiries, manage bookings, and guide guests through the reservation process. The role requires strong customer service, sales, and communication skills, plus experience in holiday homes or hospitality.
Key Skills for This Role
Customer ServiceSalesReservation SystemsProperty Management SoftwareMS OfficeCommunication
Responsibilities
- Handle incoming reservation inquiries and manage bookings across multiple channels
- Guide guests through the reservation process to secure confirmed stays
- Provide accurate information about properties and services
- Prepare price quotations and process modifications and cancellations
- Maintain up to date reservation records in the system
- Actively promote available offers and upsell opportunities
- Work closely with operations and finance teams to ensure smooth guest arrival and departure
- Support training and knowledge sharing within the reservations team
Requirements
- Strong Customer Service and Communication skills
- Proven Sales and Reservations skills
- Proficiency with reservation systems or property management software
- Solid MS Office or similar digital tools skills
- Relevant experience in hospitality, travel, or holiday homes
- Ability to work on site in Dubai
- Fluency in English
- Deep knowledge of holiday homes
Full Job Posting
Company Description
- Aspin Holiday Homes combines Australian expertise in hospitality management with the established reputation of Aspin in the UAE, creating a distinctive presence in the luxury holiday rental market.
- The company focuses on delivering high quality, personalized guest experiences across premium properties in Australia, the UAE, and other destinations.
- Aspin Holiday Homes is committed to redefining luxury stays through professional management, attention to detail, and consistent service standards.
Role Description
- The Reservations Sales Specialist is a full time, on site role based in Dubai, United Arab Emirates.
- This role is responsible for handling incoming reservation inquiries, managing bookings across multiple channels, and guiding guests through the reservation process to secure confirmed stays.
- Daily tasks include providing accurate information about properties and services, preparing price quotations, processing modifications and cancellations, and maintaining up to date reservation records in the system.
- The specialist actively promotes available offers and upsell opportunities, works closely with operations and finance teams to ensure smooth guest arrival and departure, and supports training and knowledge sharing within the reservations team.
- The role requires consistent professional communication with guests and partners, prompt response times, and adherence to company standards and policies.
Qualifications
- Strong Customer Service and Communication skills to handle guest inquiries, resolve issues, and deliver clear, professional information.
- Proven Sales and Reservations skills to convert leads, manage booking channels, and optimize occupancy and revenue.
- Proficiency with reservation systems or property management software, and solid MS Office or similar digital tools skills.
- Relevant experience in hospitality, travel, or holiday homes; prior experience in a reservations or front office role is an advantage.
- Ability to work on site in Dubai, manage shifting priorities, and maintain accuracy under time pressure.
- Fluency in English; additional languages commonly used by international travelers are a plus.
- Diploma or degree in Hospitality Management, Tourism, Business, or a related field preferred.
- Candidate should have deep knowledge of holiday homes.
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