Reservations Officer

Job Description

Responsibilities

• Assist and advise customers in selecting travel options that best suit their needs.
• Make reservations for customers based on their requirements and budgetary allowances.
• Check the availability of accommodation or transportation for customers' desired travel dates.
• Help plan travel itineraries by suggesting local tourist attractions and places of interest.
• Process payments and send confirmation details to customers.
• Resolve any issues that may arise with bookings or reservations.
• Sell and promote reservation services to customers.
• Answer any questions customers have about the reservation process.
• Up-sell additional services or special packages when appropriate.
• Provide support to customers needing to amend or cancel a reservation.
• Conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunities through cold calling, networking, and social media.
• Negotiate deals and set up meetings with potential clients or partners.

Qualifications

• Position Requirement: **Fluent in Arabic (Native**) & English
• Fresh graduates are encouraged to submit their applications
• Reservations skills
• Excellent customer service and communication skills
• Sales skills to maximize revenue
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Strong attention to detail
• Ability to work in a fast-paced environment
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office.
• Experience with reservation management systems is a plus
• Flexible working hours/shift

Application Question(S)

• Are you flexible about working in shifts?
• Are you proficient in Microsoft Office?
• Would you be open to making cold calling or client outreach?

Experience

• Customer Service: 1 year (Preferred)

Language

• English (Required)