Reservations Manager (Maternity Coverage)

Qualifications

• Minimum two years of previous Reservations, Sales or Rooms Operations experience required.
• Minimum two years of leadership experience within a high-volume hotel, sales or call centre environment required.
• Previous experience leading a Reservations department or comparable hotel operation is strongly preferred.
• Demonstrated experience in guest escalation resolution, service recovery and complaint management.
• Proven experience in process development, operational planning and the implementation of new procedures and initiatives.
• Strong working knowledge of Opera Cloud Property Management System; experience with ALL RESA is an asset.
• Working knowledge of Passkey/GroupMAX or similar group reservation systems is an asset.
• Strong understanding of hotel room inventory, market segments, rate structures and the relationship between Reservations, Revenue Management, Sales and hotel operations.
• Proven ability to lead, coach and develop colleagues and leaders while establishing clear performance expectations and accountability.
• Strong communication, interpersonal, analytical, organizational and problem-solving skills, with the ability to effectively manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong computer skills, including proficiency with Microsoft Word and Excel.
• Professional presentation with the ability to remain composed, adaptable and solutions-focused within a fast-paced luxury hotel environment.
• Must be flexible to work varied shifts, weekends and days off based on business needs.