Reservations and Systems Analyst

Location – Birmingham (Hybrid)

Salary – Up to £37,000

At CrossCountry, we’re on a mission to evolve rail travel. As our new Reservations and Systems Analyst, you’ll play a key role in shaping the future of travel by supporting in the implementation and maintenance of a 6-month booking horizon within the reservation system, allowing customers to book further in advance to enhance the customer experience while driving sustainable business growth.

As Reservations and Systems Analyst, you’ll be at the forefront of our commercial strategy—playing a vital role in growing and enhancing passenger journeys that drive sustainable business growth. This is your opportunity to make a tangible impact with a real influence.

What you’ll be doing:

Supporting with the implementation and maintenance of a 6-month booking horizon within the reservation system.

Provide support for management of all aspects of the reservation system, including ensuring all train management is completed to the highest standard through ensuring that all data inputs and outputs are accurate.

Work with the Revenue Management Team to review and refine dashboards and analytical queries.

Consult with system suppliers to answer questions and documenting these answers to improve wider team knowledge and maintain own subject matter expert status.

Work with system suppliers to scope relevant improvements, alongside the Revenue Growth Manager and the Revenue Management Systems Manager.

What we’re looking for:

A dynamic and positive individual with the enthusiasm for getting to grips with complex issues.