Reservations Agent

• Respond to calls received by Scandinave Spa Whistler as per spa standards:
• Maintain a prompt, professional, and sales-focused phone manner.
• Clearly and confidently communicate the value of our Thermal Journey, Massage Services, and spa products to help guests make informed booking decisions.
• Respond to voice messages, emails, and messages in a prompt, professional, and sales-focused manner.
• Make reservations with accuracy and efficiency, ensuring guest preferences are recorded and communicated clearly.
• Proactively identify guest needs and offer appropriate services, upgrades, or packages to enhance their experience and maximize revenue.
• Report on revenue-generating activities.
• Maintain an attitude that meets and exceeds the standards set by the Scandinave Spa Whistler.
• Complete tasks assigned by the Team Lead on duty
• Use Zenoti to process reservations, gift cards, and packages with precision and attention to detail.
• Demonstrate strong written and verbal communication skills in all guest and team interactions.
• Maintain an up-to-date knowledge of current and upcoming promotions, packages, and seasonal offerings.
• Support group inquiries and bookings according to the Sales and Marketing Team direction.
• Complete assigned tasks from the Team Lead and assist in maintaining smooth daily operations.
• Ensure coverage of the Massage Pavilion Check-in desk throughout the day to ensure the smooth running of the massage services.
• All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler

• Previous customer service experience in call center preferred
• Proficient with Microsoft Word, Excel and Outlook
• Energetic and positive team player
• Excellent verbal and written communication
• Proactive, creative problem-solving skills with an ability to remain calm and professional at all times
• Clear criminal record check
• Available to work flexible hours, including evenings and weekends

#WHISPA23