Reservations Agent-Saudi Only
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Key skills for this role
About the Role
Marriott International seeks a Reservations Agent for The Luxury Collection in Diriyah. The role involves processing reservation requests, identifying guest needs, and maximizing revenue.
Key Skills for This Role
Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate; explain guarantee, special rate, and cancellation policies
- Accommodate and document special requests
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to lift up to 10 pounds without assistance
Full Job Posting
Position Summary
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate; explain guarantee, special rate, and cancellation policies.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types by inputting correct code and rate.
- Follow proper escalation procedures when addressing guest concerns.
Key Responsibilities
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information; protect company assets; protect privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
- Assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About The Luxury Collection
- The Luxury Collection Hotels & Resorts has over 120 properties in more than 35 countries.
- Offers authentic experiences that evoke lasting, treasured memories.
- Began in 1906 under the Italian CIGA brand.
- Each hotel is a unique expression of its locale.
- In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
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