Reservations Agent
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Key skills for this role
About the Role
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room ty.
Key Skills for This Role
Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies
- Accommodate and document special requests
- Input and access data in reservation system
Requirements
- Ability to process reservation requests and changes
- Strong communication and telephone etiquette
- Knowledge of reservation systems and data entry
- Sales skills to maximize revenue
Full Job Posting
Position Summary
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
Responsibilities
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types by inputting correct code and rate.
- Follow proper escalation procedures when addressing guest concerns.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Welcome and acknowledge all guests according to company standards.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships.
Qualifications
- Ability to process reservation requests and changes.
- Strong communication and telephone etiquette.
- Knowledge of reservation systems and data entry.
- Sales skills to maximize revenue.
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