Reservations Agent
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Key skills for this role
Key Skills for This Role
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PURPOSE OF POSITION
To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
Master Revenue & Pricing Strategies
Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories.
Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.
Maximize Revenue & Conversion
Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.
Align reservations with the hotels revenue management strategies to drive optimal performance.
Deliver Bespoke Guest Experiences
Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.
Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.
Ensure Seamless Communication & Accuracy
Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.
Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.
Optimize Sales & Relationship Management
Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.
Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.
Uphold Brand Excellence & Quality Standards
Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits.
Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.
Leverage Advanced Systems & Technology
Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.
Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.
Support Strategic Initiatives
Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives.
Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.
PERSONAL ATTRIBUTES
Adaptability & Agility
Meticulous Attention to Detail
Multitasking & Efficiency
Organizational Excellence
Exceptional Communication & Interpersonal Skills
Problem Solving Mindset
QUALIFICATIONS
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera, Microsoft Office.
- Fluency on Russian is required.
EXPERIENCE
Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
Luxury hotel or resort background preferred
Understands the local culture and have worked in the region.
About Rixos Bab Al Bahr
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