Reservations Agent

Who We Are

Job Duties Include

• Consistently offer professional, engaging and friendly service
• Make room reservations, handle internal and external communication for leisure/Group/Tour & FIT segments as assigned within the department.
• Efficiently produce and execute daily reports for segments, auditing reservations and updating as needed
• Correspond with guests/clients via email or telephone phone while monitoring Reservations voicemail regularly
• Work closely with Sales, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded
• Assist with duties within other Reservations Segments (Leisure, Tour & FIT & Groups) when required
• All other duties as assigned.

Your Skills & Qualifications

• Previous reservations or sales experience is an asset
• Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong computer skills with a working knowledge of Word, and Excel
• Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements

• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
• APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
• We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com