Reservation Agent
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Key skills for this role
About the Role
U-Haul is hiring a Reservation Manager Agent to support customers, field team members, and dealerships through reservation placement and equipment distribution. Responsibilities include assisting with calls, reviewing reports, and supporting U-Box storage.
Key Skills for This Role
Responsibilities
- Assist with calls from and to customers
- Help support field team members and U Haul dealerships with equipment and reservation management and placement
- Direct incoming customers' equipment to areas based on customer demand and productivity status
- Review reports that aid in effective placement of equipment, customer reservations and contracts
- Assist with the Company’s U Box portable storage product
Requirements
- High school diploma or equivalent
- Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
- Proficient in customer service, time management and multitasking
Full Job Posting
Overview
- U Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results oriented and wants to work in a fast paced environment.
- Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U Haul dealerships through reservation placement and distribution of equipment.
Reservation Manager Agent Responsibilities
- Assist with calls from and to customers.
- Help support field team members and U Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
- Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
- Assist with the Company’s U Box portable storage product.
Minimum Qualifications
- High school diploma or equivalent
- Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
- Proficient in customer service, time management and multitasking
U Haul Offers
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
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