indeed
Reservation Agent
Grand Excelsior Hotel
Dubai, UAE
Full Time
Mid
Onsite
3 weeks ago
Reservation SystemsCustomer ServiceCommunicationUpsellingMultitaskingProblem Solving
Free
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Reservation SystemsCustomer ServiceCommunication
About the Role
Grand Excelsior Hotel in Dubai seeks a Reservation Agent to handle phone, email, and online inquiries, process reservations, and coordinate with hotel departments. Candidates need hospitality experience and strong customer service skills.
Key Skills for This Role
Reservation SystemsCustomer ServiceCommunicationUpsellingMultitaskingProblem Solving
Responsibilities
- Answer phone calls, emails, and online inquiries regarding room reservations
- Process new reservations, modifications, and cancellations accurately
- Provide guests with information about room types, rates, hotel facilities, and services
- Verify guest information and payment details
- Maintain accurate reservation records in the hotel's reservation system
- Coordinate with front desk, housekeeping, and sales departments regarding guest bookings and special requests
- Upsell room categories, packages, and hotel services when appropriate
- Handle guest complaints and reservation related issues professionally
- Monitor room availability and occupancy levels
- Ensure compliance with hotel policies and procedures
Requirements
- High school diploma or equivalent; hospitality related qualifications are a plus
- Previous experience in hospitality, reservations, customer service, or front office operations preferred
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Ability to multitask and manage high call volumes
- Good organizational and problem solving abilities
- Flexibility to work shifts, weekends, and holidays as required
Full Job Posting
Responsibilities
- Answer phone calls, emails, and online inquiries regarding room reservations.
- Process new reservations, modifications, and cancellations accurately.
- Provide guests with information about room types, rates, hotel facilities, and services.
- Verify guest information and payment details.
- Maintain accurate reservation records in the hotel's reservation system.
- Coordinate with front desk, housekeeping, and sales departments regarding guest bookings and special requests.
- Upsell room categories, packages, and hotel services when appropriate.
- Handle guest complaints and reservation related issues professionally.
- Monitor room availability and occupancy levels.
- Ensure compliance with hotel policies and procedures.
Qualifications
- High school diploma or equivalent; hospitality related qualifications are a plus.
- Previous experience in hospitality, reservations, customer service, or front office operations preferred.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Ability to multitask and manage high call volumes.
- Good organizational and problem solving abilities.
- Flexibility to work shifts, weekends, and holidays as required.
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