Researcher

Ensure the needs of Care’s members are being met by using a variety of tools (internal databases and internet/AI) to locate potential resources.

Research, map, telephonically contact and pre-screen potential resources that meet member specific case requirements.

Ensure member satisfaction by consistently meeting company standards for weekly case productivity and quality.

Maintain timely, detailed, and accurate documentation regarding case research, case status, research process and results.

Any additional responsibilities as assigned by management.

Proficient with Microsoft 365 and Google applications.

Experienced with case management systems (i.e, Salesforce, Amazon Connect (AWS) etc.) preferred.

Demonstrates high commitment to team members and needs of the team.

Good communication skills, both written and verbal.

Ability to manage the daily workflow and ensure member case SLAs are met.

Agile with the ability to stay on top of changes to internal procedures as well as industry standards.

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care.

Work Environment: Hybrid - We are in the office Monday, Wednesday & Thursday Our office locations: 2801 North Central Expressway, 11th Floor Dallas TX 75204