linkedin
Research & Data Analyst
PDCA Group
Dubai, UAE
Full Time
Senior
3 weeks ago
Quantitative AnalysisQualitative AnalysisCustomer ExperienceMystery ShoppingSurvey AnalysisData Visualization
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Quantitative AnalysisQualitative AnalysisCustomer Experience
About the Role
PDCA Group is seeking an experienced Research & Data Analyst to lead analysis of customer satisfaction surveys, CX studies, and mystery shopping programs. Candidates need 6+ years in CX, market research, or survey analysis, and fluency in Arabic and English.
Key Skills for This Role
Quantitative AnalysisQualitative AnalysisCustomer ExperienceMystery ShoppingSurvey AnalysisData Visualization
Responsibilities
- Lead the analysis of mystery shopping, customer experience, and survey data for assigned projects to identify trends, performance gaps, root causes, and improvement opportunities
- Prepare and review executive reports, dashboards, presentations, and client facing deliverables
- Translate research findings into strategic recommendations that support decision making, organizational development, and service improvement
- Provide technical guidance and quality oversight to field teams, mystery shoppers, and project team members
- Present findings and insights to clients and support project managers during client engagements and workshops
- Monitor the impact of recommendations and measure improvements across project deliverables
- For assigned projects, monitor project budgets, resource utilization, and delivery efficiency to ensure projects are delivered effectively, meet quality standards, and achieve commercial and profitability objectives
- Contribute to the development and continuous improvement of reporting frameworks, analytical methodologies, and consultancy tools
- Support the planning and execution of multiple research and CX projects, ensuring alignment with project objectives, methodologies, and client requirements
Requirements
- 6+ years of experience in mystery shopping, customer experience (CX), Voice of Customer (VoC), market research, survey analysis, or related consultancy projects
- Strong expertise in quantitative and qualitative analysis, insight generation, and executive reporting
- Proven experience preparing and presenting reports and recommendations to senior stakeholders in both Arabic and English
- Strong understanding of customer journey mapping, service quality, customer experience, and service excellence frameworks
- Experience working with government and private sector clients is highly desirable
- Demonstrated ability to manage multiple projects, mentor team members, and maintain exceptional quality standards
- Excellent communication, stakeholder management, and presentation skills
- Commercial awareness with understanding of project budgeting, resource allocation, utilization management, and operational efficiency
- Strong proficiency in Microsoft Office applications (Excel, Word, and PowerPoint) and data visualization tools
- Experience using AI enabled productivity tools is preferred
Full Job Posting
Position Overview
- PDCA group is seeking an experienced Research & Data Analyst to lead the analysis and interpretation of customer satisfaction surveys, customer experience (CX) studies, mystery shopping programs, and research projects.
- The successful candidate will transform complex quantitative and qualitative data into strategic insights and actionable recommendations that help organizations improve service quality, customer experience, and operational performance.
- Working closely with project managers, clients, and field teams, you will play a key role in shaping project outcomes, ensuring analytical excellence, and maintaining the highest standards of quality, confidentiality, and research integrity.
Key Responsibilities
- Lead the analysis of mystery shopping, customer experience, and survey data for assigned projects to identify trends, performance gaps, root causes, and improvement opportunities.
- Prepare and review executive reports, dashboards, presentations, and client facing deliverables.
- Translate research findings into strategic recommendations that support decision making, organizational development, and service improvement.
- Provide technical guidance and quality oversight to field teams, mystery shoppers, and project team members to ensure consistency and excellence in project outputs.
- Present findings and insights to clients and support project managers during client engagements and workshops.
- Monitor the impact of recommendations and measure improvements across project deliverables.
- For assigned projects, monitor project budgets, resource utilization, and delivery efficiency to ensure projects are delivered effectively, meet quality standards, and achieve commercial and profitability objectives.
- Contribute to the development and continuous improvement of reporting frameworks, analytical methodologies, and consultancy tools.
- Support the planning and execution of multiple research and CX projects, ensuring alignment with project objectives, methodologies, and client requirements.
Requirements
- 6+ years of experience in mystery shopping, customer experience (CX), Voice of Customer (VoC), market research, survey analysis, or related consultancy projects.
- Strong expertise in quantitative and qualitative analysis, insight generation, and executive reporting.
- Proven experience preparing and presenting reports and recommendations to senior stakeholders in both Arabic and English.
- Strong understanding of customer journey mapping, service quality, customer experience, and service excellence frameworks.
- Experience working with government and private sector clients is highly desirable.
- Demonstrated ability to manage multiple projects, mentor team members, and maintain exceptional quality standards.
- Excellent communication, stakeholder management, and presentation skills.
- Commercial awareness with an understanding of project budgeting, resource allocation, utilization management, and operational efficiency to support successful and profitable project delivery.
- Strong proficiency in Microsoft Office applications (Excel, Word, and PowerPoint) and data visualization tools.
- Experience using AI enabled productivity tools is preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career