Research and Operations Specialist

Freedom Technology Solutions Group is looking for a Research Operations Specialist (Senior) that has six years or more of experience in conducting comprehensive searches within client repositories, as well as searching archived records in response to Freedom of Information Act (FOIA), Privacy Act requests, Congressional inquiries, and in support of Office of General Council investigations. We desire candidates with significant work experience in the Intelligence Community (IC). The work will be done as member of a search team in the Herndon, VA area. The mission of the team is to run queries and do in-depth searches to provide retrievable copies of document(s) collected or produced by the customer, that will be used by our team of Information Review and Release Analysts, The right candidate must have significant prior customer knowledge and relatable experience that they are able to utilize in order to perform the searches. He or she will then analyze the results to determine applicability of the documents to the requests, providing results in accordance with customer guidelines. Typical Duties include, but are not limited to:

• Review, organize, and analyze documents for production in response to requests for information from government agencies, commercial entities and private citizens
• Ensures the searches cover the entire scope of the request
• Reduces or eliminates duplicate records/documents
• Documenting details of queries/searches performed and record the results
• Submits requests to the scanning team to scan any documents needed for research
• Assists with the training of newly hired search team members, as requested
• Collaborates with supervisory client POCs to recommend and implement changes that improves processes, workflows and standard operating procedures
• Works an eight-hour shift between 6:00AM -6:00PM, Monday-Friday.
• Infrequently provides surge support outside of normal office hours for short-fused emergent requests

Mandatory skills:

• Six or more years of experience searching/querying databases with the ability to quickly adjust to new systems
• A Bachelor’s degree in any liberal arts, scientific or technical discipline will be considered equivalent to three (3) years of relevant experience
• A Master’s degree is equivalent to an additional year of experience
• A driven self-starter who collaborates with client QA/QC staff and has the capability to recommend and to adapt to new processes
• Participates in the training of newly assigned search team members
• Must be a team player willing to collaborate and develop robust relationships with clients, colleagues and technical teams
• Skilled in time management with the ability to prioritize competing tasks and multitask in order to meet tight deadlines
• Goal oriented individual who is able to apply critical thinking and provide out of the box solutions
• Experience with data calls and quick reaction tasks
• Ability to communicate effectively with peers and various management levels delivering a proactive experience and approach to high quality services for all stake holders