Research Analyst

The Business Process Solutions Analytics team within the Technology and Enterprise Solutions organization is actively searching for a highly motivated

to join the team.

This position provides analytical support and insights to Enterprise Business Process Solutions, by providing expertise in research, analytics, proposals, and will contribute to knowledge management and development.

The candidate will leverage both internal and external resources including their own experience, ideally from the BPO or IT sector, and will be directly responsible for working independently with our Category Strategists and Business Stakeholders, as well as collecting, validating, analyzing, and generating reporting on data from our Strategic Business Partners.

You will play a vital role in framing and answering operational and strategic questions for senior management and executive leadership.

The ideal candidate will possess advanced analytical abilities and will work collaboratively, independently, and manage projects of varying complexity.

• Perform analysis and provide recommendations that influence Enterprise Business Process Solutions strategies and goals
• Present analysis in an understandable and concise manner to effectively influence stakeholders (Providing synthesis and packaging of results (e.g. Data Analysis, creating charts and visuals based on data, Client Ready Power Point Presentations)
• Use qualitative and quantitative research methods to collect information on IT/BPO industry trends, strategies, competitors and consolidate information into actionable items, reports and presentations
• Lead project workstreams and manage projects of varying complexity
• Synthesize and validate large and complex datasets from diverse sources to deliver analytically sound insights that answer simple or complex questions
• Develop and produce dashboards to support the assessment and monitoring of operational and spend metrics with minimal guidance
• Continually assess the business value and efficiency of tools, processes, and data sources, making suggestions for improvements and collaborating with others for implementation