Representative, Inside Sales

For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.4 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

Job Summary: Reporting to the Team Leader, the Inside Sales Representative provides inside sales, information and customer service to BCLC’s network of retailers, including product education, upselling, and building a rapport with retailers. This role ensures the integrity of BCLC in all communications, both verbally and written, to retailers.

The Inside Sales Representative develops and maintains working relationships with various internal stakeholders, in addition to various external stakeholders including the customers and retailers in order to resolve issues and positively impact our players’ experience.

Accountabilities :

Provides a positive experience, product knowledge and suggestive selling techniques to BCLC’s network of retailers.

Carries out semi-varied but occasionally more complex assigned inside sales activities to achieve clearly defined financial and public support resulting in revenue generation, profit and growth.

Collaborates with peers to proactively and reactively resolve both technical and player/stakeholder issues and demonstrates innovative thinking by participating in the development of recommendations for new approaches to enhance our player experience.

Minimum Required Qualifications:

Education and Experience

Diploma in a business/sales/marketing discipline. A degree would be an asset;

1-2 years related sales experience;

Experience in customer service in a customer and technology focused call centre environment would be an asset;

An equivalent combination of education and experience may be considered.

Technical Requirements

Thorough understanding of computer principles and practices as they pertain to the on-line gaming/financial systems;

Proven customer service skills;

Ability to work quickly under pressure with fluctuating demands and deadlines;

Organizational skills that include attention to detail;

Proven ability to deal with sensitive or difficult matters with a degree of diplomacy and tact;

Strong interpersonal and customer service skills;

Strong written and verbal communication skills;

Strong problem solving and analytical thinking/innovation;

Strong multi-tasking skills;

Strong computer skills – MS office suite;

General business acumen.

What’s in it for you

Robust wellness programs to enhance your physical, mental, social, financial and career well being

We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week

Our Play It Forward program provides volunteer hours for our people each year

See all our rewards here

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out !

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more !

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com .

All candidates must be at least 19 years of age and legally eligible to work in Canada

Job Segment: Inside Sales, Telemarketing, Sales Rep, Call Center, Sales, Customer Service