Representative, Collections (L04)

Key Responsibilities

• Determine the reason for delinquency and negotiate payment arrangements by effectively listening and communicating with past due borrowers
• Assist customers with various methods of payment
• Maintain compliance to Collections Standards and Collections Operating Procedure.
• Determine when account maintenance is warranted and make appropriate entries and account documentation
• Utilize FDR on-line system and workstation application to perform daily functions
• Work manual queue collections as necessary
• Adhere to established standards for productivity and quality
• Adhere to established Compliance guidelines, including completion of all required Compliance training successfully and on-time
• Adhere to company policies
• Overtime hours as needed
• Perform other related Collection duties and responsibilities that may be assigned.

Required skills & Knowledge

• Qualification—Undergraduates/Graduates
• Experience: Fresher or upto 5 years' experience
• Excellent English Communications Skills
• Passion for Collections through Customer service
• Prior Collections/Customer Service experience is good to have
• Unyielding Integrity
• Ability to work in a challenging environment
• Flexibility to work in US shifts (Willing to work in 24/7 work environment)
• Flexibility to work during Indian and US holidays.
• Knowledge of basic computer skills

Desired skills & Knowledge

• Superior time management skills and ability to meet standards (productivity and quality) in high demand environment
• Demonstrated superior customer service skills and commitment to quality excellence
• Strong organizational skills and ability to manage multiple tasks
• Absolute professional integrity
• Outstanding verbal and written communication skills
• Demonstrated ability to effectively negotiate and manage through conflict
• Excellent interpersonal skills
• Demonstrated ability to receive constructive feedback
• Collections experience preferred, previous call center experience preferred
• Strong PC skills: Microsoft office suite

Eligibility Criteria

Work Timings

Grade/Level: 04