Représentant Service Client / Centre Résolution

We are looking for a Customer Service Representative I to join our growing team!

What you’ll do here:

• Answer incoming phone calls by demonstrating unparalleled customer service.

• Respond to customer questions and adjust related to their customer’s account.

• Promote self-service by helping and guiding customers through the various tools available online or on their mobile application.

• Send documents or copies of policies to clients.

• Respond to the various customer needs related such as answering general questions, proceeding with re-enrollment after a cancellation and solving problems encountered by customers.

What you bring to the table:

• At least 6 months of experience

• Demonstrated skills with computer systems and applications (Apple, Androids)

• Experience in a call centre environment (asset)

• Autonomy, dynamism and strong communication skills

• Good computer skills - Microsoft Office Suite and others

• [Bilingual (French and English)] - Requires answering calls and providing service to an English-speaking clientele on a regular basis.

• No Canadian work experience required however must be eligible to work in Canada.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength.

We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people.

This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations).

A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We’ll work with you to meet your needs.