indeed
Représentant(e) du service client / Customer Service Representative
King Living
Brossard, CAN
Full-time
Onsite
Discovered 4 weeks ago
Customer ServiceProblem-SolvingAI ToolsCRM PlatformsSalesforce Customer 360Warranty Management
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Role Overview
King Living seeks a Customer Service Representative to resolve complex customer issues with empathy and creativity, using AI tools to deliver premium resolutions. The role involves managing warranty and service cases, maintaining transparent communication, and ensuring quality standards.
Key Skills for This Role
Customer ServiceProblem-SolvingAI ToolsCRM PlatformsSalesforce Customer 360Warranty Management
Full Job Posting
Overview
King Living seeks a Customer Service Representative to resolve complex customer issues with empathy and creativity, using AI tools to deliver premium resolutions. The role involves managing warranty and service cases, maintaining transparent communication, and ensuring quality standards.
Responsibilities
- Resolve warranty and service cases end to end, navigating product issues, repairs and service challenges with a creative mindset and genuine accountability
- Maintain transparent, timely communication throughout every case, managing expectations, setting service windows and coordinating internally to keep resolutions on track
- Apply AI tools and automations to improve accuracy, turnaround and customer messaging, identifying opportunities to improve first-contact resolution
- Identify high-risk or complex issues and escalate appropriately, maintaining strong product knowledge to advise customers accurately on care, materials and coverage
- Ensure resolutions align with quality standards and contribute to process improvements and knowledge base articles that make the team better over time
Requirements
- Proven background in customer service, preferably in furniture, retail or service-based industries
- Strong conflict resolution, de-escalation and communication skills
- Understanding of warranties, consumer guarantees and product fault assessment
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