Représentant(e) des ventes internes / Inside Sales Representative

Compétences

Qualifications

• Posséder de 3 à 4 années d’expérience dans un poste en service à la clientèle et/ou en ventes internes
• Détenir un diplôme d’études collégiales en administration des affaires, en vente ou dans un domaine connexe
• Avoir une excellente maîtrise de la suite Microsoft Office ainsi que de solides compétences informatiques
• Le bilinguisme est requis : français et anglais, tant à l’oral qu’à l’écrit
• Connaissance du domaine de l’éclairage (un atout)
• Connaissance de NetSuite et de SAP (un atout)
• BeLuce Canada Inc. has become a leader in emergency lighting products and luminaires for commercial and industrial life safety systems in the North American market. Manufacturing of emergency lighting products has allowed BeLuce Canada to spearhead the design and introduction of innovative code-compliant products which are distributed across the country.
• As an employer of choice, we offer a wide range of benefits, such as insurance, bonus plan, remote work, paid holiday break, summer hours, physical allowance and a lot more.
• Come join our professional, driven and dynamic team and take the next step in your career!

Position summary

Your main responsibilities will be the following

• Establish solid business relationships with the agents by providing professional, complete and quality answers to emails in a timely fashion. As well as providing support on the following points:
• Price and Deliveries by email or phone
• Order Entry including EDI and CRM Orders or any other platform
• Communicating with agent on discrepancies until resolution is found and order released
• Updates concerning the orders and follow through
• Maintain and review the back-order report and suggest alternatives.
• project coordination
• Cross references.
• Stock Checks/ Proof of Delivery.
• Maintaining the open order report (Back Order Report) on lines of concern and unreasonable delays that do not meet customer expectations needs to be elevated to Inside Sales Manager if not able to satisfy customer requests with alternatives.
• Support agents for promotions
• Work in collaboration with co-workers to support customer initiatives.
• Participate in all sales and marketing meetings and training upon request.
• Train agents and customers on usage of company website and other tools.
• Support may be required for other regions upon request.
• Work in collaboration with other departments of the company in order to get customer resolution or customer expectations met.
• Any other related tasks may be required to support the team to maintain high customer service levels.

Skills

• Must be customer centric – identify customer needs and offer solutions accordingly.
• Relational skills – must be able to create and maintain lasting relationships with customers/agents.
• Must have experience managing priorities – ensure compliance in meeting multiple deadlines and goals.
• Must be comfortable with multitasking and have the ability to evaluate and modify priorities quickly, as needed.
• Time management skills – ability to set and meet deadlines.
• Ability to work under pressure in a fast-paced environment.
• Demonstrate great attention to detail and interest in teamwork.
• Must be focused on problem solving and be results driven.
• Must have strong verbal and written communication skills.

Qualifications

• At least 3 to 4 years of experience in a customer service and/or inside sales role.
• A college degree in business administration, sales, or a related field.
• Excellent knowledge of the full MS Office suite, as well as strong computer skills, are required.
• Bilingualism is required; French and English, both spoken and written.
• Knowledge of lighting (an asset).
• Knowledge of NetSuite, SAP (an asset).