Repairs Team Leader

What you can expect from us We offer a competitive salary of £44700 per annum . 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the ‘Learning for life’ scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role The purpose of the role is to ensure that Onward Repairs delivers a safe, quality, efficient, responsive repairs and void maintenance service. Manage the delivery of your section, including supervising and organising the Teams to complete works on time. Carry out Void, Day to Day, work in progress and post inspections to ensure quality repairs are carried out. Job Responsibilities Delivery Supervising and organising the Responsive Repairs/Voids Team and supply chain to deliver the work required. Carry out Pre termination and Void inspections. Financial Ensure key operational and financial targets are achieved in line with the aims of the business. Resources Directly managing productivity and IT systems to ensure the effective use of all resources. Quality Undertake effective quality control and quality assurance on the work carried out, utilising work in progress and post inspections. Health and Safety Ensure safe methods of working are adopted and the Responsive Repairs / Voids & Adaptations Teams are suitably qualified and trained to deliver the work required. Value for Money Implement new streams of business or operational areas to ensure maximum value for money for Onward Homes. Line Management & Leadership Provide line management and leadership to the team, managing resources to ensure that objectives are achieved. Partnership Working Ensure collaborative working to deliver required service levels across the region. Work effectively with the Contact Centre and other internal service areas to deliver customer service. Skills/Experience Essential: Proven ability to supervise and manage Responsive repairs and Void operatives to deliver a quality customer centred repairs service. Experience of the management of a similar construction trade based maintenance business. Commercial knowledge and understanding. Ability to effectively supervise productivity, and resource/work-planning. Ability to supervise an effective supply chain. Previous Trade background. Desirable : Knowledge of work planning and repairs IT systems. Qualifications Essential: Relevant Health and Safety qualification and/ or experience. City and Guilds craft certificate within a trade discipline or equivalent. Appropriate CSCS card. Desirable ONC/HNC building qualification or Equal and Relevant Qualification. Recognised Trade Qualification.

We offer a competitive salary of £44700 per annum .

32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.

Salary Finance - access both short and long terms loans, plus provides access to a savings facility.

Opportunity to further increase annual leave with service or though the holiday purchase scheme.

Immediate entry to our Pension scheme (matched contributions up to 10%)

A great flexible working environment, with a range of family friendly policies

cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.

Paid leave for absence including sickness, maternity, paternity, and adoption leave.

Access of up to £150 annually through the ‘Learning for life’ scheme

Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.

Develop your career with support and access to training and qualifications.

Proven ability to supervise and manage Responsive repairs and Void operatives to deliver a quality customer centred repairs service.

Experience of the management of a similar construction trade based maintenance business.

Commercial knowledge and understanding.

Ability to effectively supervise productivity, and resource/work-planning.

Ability to supervise an effective supply chain.

Previous Trade background.

Knowledge of work planning and repairs IT systems.

Relevant Health and Safety qualification and/ or experience.

City and Guilds craft certificate within a trade discipline or equivalent.

Appropriate CSCS card.

ONC/HNC building qualification or Equal and Relevant Qualification.

Recognised Trade Qualification.

About You

About Us

About Onward Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

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