Repair Support Advisor

Main responsibilities include but not limited to:-

• Deliver premium support to retail partners by managing repair bookings, status tracking, delivery follow-ups, and escalated enquiries
• Process and track retail repair bookings across internal systems, maintaining strict record accuracy and service recovery standards
• Collaborate with service centres, logistics teams, and customer service to resolve partner enquiries and reduce service friction
• Manage refurbished product listings across marketplace platforms, ensuring accuracy of SKUs, pricing, specifications, and website content
• Oversee order administration, customer returns, refunds, exchanges, and financial processing for refurbished sales
• Work with refurbishment teams to forecast stock needs, manage inventory availability, and support sales performance
• Serve as the primary operational contact for Australia's authorised repair network, assisting with onboarding, communications, and daily queries
• Coordinate spare parts and accessory orders to maintain optimal stock levels across partner repair centres
• Validate partner billing, oversee end-of-month invoicing, and generate inventory and service performance reports
• Manage inventory accuracy across repair and refurbishment operations through regular stocktakes, cycle counts, and reconciliation
• Coordinate warehouse tasks, including receiving, picking, packing, dispatching, and stock transfers between facilities
• Monitor stock availability, escalate supply risks early, and enforce Dyson health, safety, and inventory standards

About You

Previous skills & experience:-

• Previous work experience within customer service and/or sales
• Skilled in data entry with an understanding of Excel and CRM systems preferred
• Previous experience handling EFTPOS and credit card facilities
• Ability to push, pull and lift 12kgs

Benefits

• Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.
• At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.
• We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.
• #LI-VG1
• Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.