Repair Relationship Consultant at Auto & General — Remote, AUS | Base Career

The role:

As our new Repair Relationship Consultant, you will drive and improve the performance and capability requirements of the Home Building Partners, while supporting our Home Claims Teams.

This will be achieved through the application of strong technical and relationship skills to ensure that we develop market leading repair cost capabilities and successful achievement of the company’s corporate goals.

This position will require the successful candidate to travel regularly, including interstate travel.

Accountability for our Home Building Partners to ensure that they are engaged, enabled and working by the Auto and General Company Values
Manage a portfolio of external Building Partners to drive their performance in the key areas of cost, quality, customer service and timeliness
Implement & ongoing control of Auto & Generals market leading quality assurance program, focused on the continual improvement of the performance and technical requirements of our Building Partners
Implement practices to understand cost driven insights and to develop ways of working with our people and with the best application of all tools available, providing leading edge scoping and repair method and cost control
Deliver technical training to both our Building Partners and Home Claims Teams to address scoping, pricing and process adherence gaps identified during Quality Reviews
Execute strategies which drive technical engagement with our customers, our people & our Building Partners during the assessing & repair cycle, and making a significant contribution to our Home product
Influence, inspire, collaborate and build strong relationships with your portfolio of Building Partners and internal/external stakeholders
Work to identify gaps in coverage to better service our customers, and work closely with our Home Procurement Team for any changes to our Home Building Panel.

What experience you’ll bring:

Minimum 5 years Home insurance industry experience along with substantial experience in and current knowledge of the building repair / construction industry
R egistered Builder background, preferred
Experience or knowledge in the role of Insurance Home Assessing or Loss Adjusting and Home insurance building panel protocols

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia.

We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

If this sounds like you, apply today.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.

Auto & General is not responsible for any fees related to unsolicited resumes.

Repair Relationship Consultant

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