Rep Tech Service

Brampton, ON, CA, L6T 4Y4

ABOUT THE ORGANIZATION

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

POSITION SUMMARY/OBJECTIVE

The Advanced Applications Specialist is responsible for the highest level of technical competency within the scope of any particular product line. Must be an industry expert and provide professional level service to our customers. Will successfully drive product alterations and improvements with great accuracy and industry awareness. Must have thorough knowledge of print consumables and the print process as well.

ESSENTIAL JOB FUNCTIONS

• Conducts technical service activities to support the most intricate and complex customers. Includes problem analysis, understanding customer desired outcome, providing on-site support, and coordination of Sun technical resources. • Manages trial activities related to new business opportunities. Will manage and drive to completion transition plans for complex new business, including coordination with sales, technical service resources, and product management. • Will make product selection decisions and conduct research to develop custom products. Coordinates with internal product management to define product recommendations, including guidance that aligns with end use application, required specifications, and customer process. Will be the field contributor for driving product modification and/or adjustment recommendations to the product management teams. • Defends against customer claims by conducting research to validate customer complaints and assesses product fitness for use given equipment and process conditions. Supports sales team in meetings to discuss complaint and claim details. • Serves as an expert field technology contributor to the product management group to drive continuous improvement in product offerings and product adjustments as industry needs dictate. • Reporting all field activity using internal reporting tools (i.e. technical call reports, trial reports, documentation). • Provides lead technical direction for customer technical meetings and drives action register for execution of planned technical activities. • Demonstrates ability to lead complex projects with key customers, utilizing a minimum Six Sigma Green Belt certification, and consistent, routine mastery of the application of Kepner Tregoe and other methodologies.