Rentals Manager

The Rentals Manager is a front-line employee who oversees the operation of both rental shops and provides leadership to the Rental Team. The Manager is responsible for all day-to-day operations of both rental shops to ensure outstanding guest experience. The Manager outfits guests with a variety of rental equipment in a timely, professional manner. They also process payments and answer guest queries in a fast-paced environment. During busy times the Manager may “float” around the operations to support line-staff, reassign staff to busier areas of the shop if required. They will also deal with guests with special needs and generally maintain an effective and efficient operation. The Manager oversees the Service Tech Team to ensure the best use of human resources, to make sure the fleet is properly maintained and that guests requiring service are properly taken care of. They ensure that all administrative duties are taken care of accurately and in a timely fashion. The Manager reports to the Director, Retail and Rentals.

Hire, train and supervise the Rentals and Tech Shop Staff, and manage day-to-day operations in both rental locations.

Provide leadership and positive role modelling to all Rentals and Service Staff.

Assisting guests with their equipment needs, issuing equipment, setting bindings and taking returns.

Prepare for, conduct and document morning meetings, including attendance, safety messaging and operational and customer service training reinforcement.

Ensure locations are properly staffed every day and open during operating hours, including managing daily and daily break schedules to ensure the optimal number of staff are on the floor and in the Tech Shop at any given time. Manage staffing levels to meet or exceed budget expectations.

Set a high standard for all interactions with guests and fellow staff. Help avoid or diffuse difficult situations. Exemplify company policies and procedures.

Take responsibility for training and communicating with all staff.