Rental Returns Manager

Oversee vehicle returns process, ensuring quality checks and efficient operations

Develop and manage return schedules to optimize vehicle availability and minimize downtime

Collaborate with rental and fleet teams for effective vehicle management

Handle customer interactions professionally, addressing concerns and improving service

Manage vehicle inspections, damage assessments, and coordinate repairs

Lead and motivate returns team, set targets, and provide coaching and training

Maintain strong relationships with suppliers, negotiate SLAs, and monitor performance

Track vehicle availability, condition, and manage stock audits for compliance

Monitor KPIs and implement process improvements to optimize efficiency and reduce costs

Proven experience in a vehicle rental, automotive, or logistics environment.

Strong leadership and team management skills.

Excellent customer service and conflict resolution abilities.

Ability to manage supplier relationships and negotiate contracts.

Knowledge of vehicle maintenance, damage assessment, and stock control.

Proficient in data analysis and reporting tools.

Strong organizational and problem-solving skills.

Relevant experience in a managerial or supervisory role.

Qualifications in business, logistics, automotive management, or a related field (preferred but not essential).

Full UK driving license

38k + individual bonus scheme

33 days holiday inclusive of bank holidays

A discount account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more