Renewals Account Manager

Key Responsibilities

• Own the full renewals cycle: tracking upcoming renewals, leading renewal conversations, negotiating terms, and closing on time.
• Build the renewals process from scratch: renewal timelines, escalation paths, risk triggers, and the cadence for engaging customers ahead of their renewal date.
• Design and maintain renewal reporting and forecasting: build the models and dashboards that show renewal rates, at-risk revenue, gross/net retention, and forecast accuracy, and report on them to leadership.
• Develop an early-warning system to flag at-risk accounts and partner with CS to intervene before churn.
• Establish renewal data hygiene in the CRM so renewals are tracked accurately and reporting is trustworthy.
• Surface trends from renewal outcomes to inform pricing, packaging, and product decisions.
• Partner cross-functionally with CS and Finance to align on retention targets and process.

Requirements

• 3+ years in renewals, account management, or a closely related post-sale revenue role, in B2B SaaS.
• Demonstrated experience building reporting and forecasting from the ground up - not just running someone else's processes, but you’ve designed the metrics, models, and cadence.
• Strong with spreadsheets and CRM tooling (e.g., Pylon, HubSpot); comfortable turning messy data into clean, reliable reporting.
• Proven track record of hitting retention or renewal targets.
• Comfortable with ambiguity and autonomy: you thrive without an established playbook and get excited about creating structure where none exists.
• Strong negotiation and commercial instincts; able to hold firm on value while keeping the customer relationship healthy.
• Clear communicator who can present renewal forecasts and risks credibly to leadership and key stakeholders.

Why Oneleet?

Perks & Benefits

• Comprehensive health & wellness benefits
• 20 days PTO per year, plus 8 floating holiday
• Remote work culture
• Team off-sites in stunning places (Amsterdam, Italy, etc).
• Competitive compensation & equity
• We hire globally and compensate competitively within each market using geographic pay bands. The range for this role reflects a US national baseline. Offers for candidates in higher cost-of-labor markets (e.g., San Francisco, New York, Zurich) may fall at or above the top of the posted range, while offers in other markets are benchmarked to local standards and are lower. Within any range, individual compensation is determined by work location, skills and experience demonstrated through the interview process, and relevant education or training. This posting reflects base salary only and does not include equity or benefits.
• Remote-First & Global Hiring
• We’re a remote-first company and hire globally in regions where we can legally engage talent directly or via our employer-of-record (EOR) partner. If you’re based outside the U.S., we’ll explore the most compliant hiring arrangement for your location. We make hiring decisions based on merit, skills, and potential regardless of location.
• U.S. Hiring & E-Verify
• For U.S.-based candidates, Oneleet participates in E-Verify to confirm employment eligibility, in accordance with federal regulations. We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.