Renewal Manager

Renewal Manager

Job Role

Responsibilities

• Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.
• Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies.
• Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully.
• Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes.
• Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs.
• Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals.
• Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell.
• Strong documentation skills will be required.

Qualifications