Renewal Accounts Manager – SaaS
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Role Overview
• Develop and execute strategies to achieve and exceed service sales revenue targets.
• Drive SaaS contract renewals and promote upgrade plans for PaxeraHealth’s solutions.
• Identify opportunities for upselling and cross-selling new features to existing customers.
• Implement proactive engagement strategies to ensure customer satisfaction, long-term commitment as well as zero churn.
• Monitor customer experience, identify pain points, and collaborate with teams to resolve issues before they impact retention.
• Partner with the Customer Success team to enhance customer relationships and loyalty.
• Build strong relationships with partners, healthcare providers, hospitals, and imaging centers to understand their service needs.
• Act as the primary point of contact for service-related inquiries and contract negotiations.
• Ensure customer satisfaction through ongoing communication, consultation, and personalized support.
• Work closely with Customer Care team to align service offerings with customer needs.
• Coordinate with Sales and Marketing to effectively promote service packages.
• Provide market insights and customer feedback to improve service offerings and drive innovation.
• Analyze market trends and competitor offerings to enhance PaxeraHealth’s service portfolio.
• Track and report service sales performance, providing insights for continuous improvement to management review
Full Job Posting
Job Summary
- Develop and execute strategies to achieve and exceed service sales revenue targets.
- Drive SaaS contract renewals and promote upgrade plans for PaxeraHealth’s solutions.
- Identify opportunities for upselling and cross-selling new features to existing customers.
- Implement proactive engagement strategies to ensure customer satisfaction, long-term commitment as well as zero churn.
- Monitor customer experience, identify pain points, and collaborate with teams to resolve issues before they impact retention.
- Partner with the Customer Success team to enhance customer relationships and loyalty.
- Build strong relationships with partners, healthcare providers, hospitals, and imaging centers to understand their service needs.
- Act as the primary point of contact for service-related inquiries and contract negotiations.
- Ensure customer satisfaction through ongoing communication, consultation, and personalized support.
- Work closely with Customer Care team to align service offerings with customer needs.
- Coordinate with Sales and Marketing to effectively promote service packages.
- Provide market insights and customer feedback to improve service offerings and drive innovation.
- Analyze market trends and competitor offerings to enhance PaxeraHealth’s service portfolio.
- Track and report service sales performance, providing insights for continuous improvement to management review
Job Requirements
- Bachelor’s degree in Engineering or a related field.
- 7+ years of healthcare IT experience in SaaS renewals, account management, customer success, or subscription sales.
- Proven ability to drive contract renewals, upsell/cross-sell services, and achieve revenue targets.
- Strong focus on customer retention, satisfaction, and zero churn.
- Experience managing relationships with enterprise customers; healthcare IT experience is a plus.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to collaborate cross-functionally with Customer Success, Sales, Marketing, and Support teams.
- Strong analytical skills with experience reporting on renewal performance and customer insights.
- Proficiency with CRM tools and SaaS business models.
About PaxeraHealth
Develops AI-powered medical imaging and enterprise workflow platforms.
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