Remote Veterinary Client Support Representative

Are you a pet lover with exceptional customer service skills and experience supporting customers over the phone?

We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience.

This opportunity is ideal for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner.

If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you.

Position Details

Remote (Mexico only)

Independent Contractor

$5.75 USD per hour

Paid weekly in arrears

Full-time opportunity

Paid training

What You'll Do

Handle inbound and outbound customer calls professionally and efficiently

Assist pet owners with appointment scheduling, rescheduling, and general inquiries

Follow clinic-specific procedures, workflows, and documentation requirements

Accurately document customer interactions within CRM and scheduling systems

Escalate urgent concerns according to established procedures

Maintain a compassionate and professional tone during sensitive customer interactions

Support veterinary clinics by providing exceptional customer service experiences

Manage multiple systems and tasks while maintaining accuracy and efficiency