linkedin
Remote Technical Support Specialist
IntellAnalytics
Abu Dhabi, UAE
Part Time
Entry
Remote
6 days ago
Technical SupportTroubleshootingAnalytical SkillsCustomer SupportCustomer SatisfactionRemote Support Tools
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Technical SupportTroubleshootingAnalytical Skills
About the Role
IntellAnalytics is seeking a part-time Remote Technical Support Specialist to provide technical assistance for internal teams and external clients. The role involves diagnosing software and connectivity issues, guiding users through solutions, and documenting support cases.
Key Skills for This Role
Technical SupportTroubleshootingAnalytical SkillsCustomer SupportCustomer SatisfactionRemote Support Tools
Responsibilities
- Provide technical assistance to internal teams and external clients using IntellAnalytics platforms and tools
- Diagnose and resolve software and connectivity issues
- Guide users through step by step solutions
- Document support cases in a clear and organized manner
- Respond to support requests via email, chat, and video calls
- Ensure timely follow up and escalate complex issues to senior technical staff
- Monitor system performance alerts and analyze recurring issues for process improvements
- Contribute to knowledge base articles and user guides
Requirements
- Strong Technical Support and Troubleshooting skills for software, systems, and connectivity issues
- Solid Analytical Skills to interpret logs, identify patterns, and recommend improvements
- Effective Customer Support and Customer Satisfaction skills
- Proficiency with remote support tools, ticketing systems, and basic database or SaaS application navigation
- Ability to work independently in a remote setting and manage multiple requests
- Strong written and verbal communication skills in English
- Associate or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
Full Job Posting
Role Description
- The Remote Technical Support Specialist is a part time role responsible for providing technical assistance to internal teams and external clients using IntellAnalytics platforms and tools.
- The role includes diagnosing and resolving software and connectivity issues, guiding users through step by step solutions, and documenting support cases.
- The position is fully remote, requiring reliable internet access, consistent communication, and a commitment to delivering high quality support and customer satisfaction.
Responsibilities
- Provide technical assistance to internal teams and external clients using IntellAnalytics platforms and tools.
- Diagnose and resolve software and connectivity issues.
- Guide users through step by step solutions.
- Document support cases in a clear and organized manner.
- Respond to support requests via email, chat, and video calls.
- Ensure timely follow up and escalate complex issues to senior technical staff.
- Monitor system performance alerts and analyze recurring issues for process improvements.
- Contribute to knowledge base articles and user guides.
Qualifications
- Strong Technical Support and Troubleshooting skills for software, systems, and connectivity issues.
- Solid Analytical Skills to interpret logs, identify patterns, and recommend process or system improvements.
- Effective Customer Support and Customer Satisfaction skills.
- Proficiency with remote support tools, ticketing systems, and basic database or SaaS application navigation.
- Relevant experience in healthcare, health IT, or data management environments is beneficial.
- Ability to work independently in a remote setting, manage multiple requests, and prioritize tasks effectively.
- Strong written and verbal communication skills in English.
- Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career