lever
Remote Technical Support
Mashgin
Remote, USA
Full-time
Entry
Remote
Discovered 1 weeks ago
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- Impact : You will own significant responsibility and have total ownership over your work. We stay lean and efficient, so your work directly impacts the product we ship every day.
- Simplicity : Complexity is a waste of time here—we take pride in building things that just work.
- Hard Work : Forget the glamorous research papers. We prioritize the hard work it takes to achieve real-world clarity and accuracy. You will innovate relentlessly to push the boundaries of what’s possible in visual automation.
- Humility : No task is beneath you. Whether it's high-level architecture or grunt work to fix a bug, we check our egos at the door and get real work done.
- Ruthless Prioritization : If everything is on fire, nothing is. You will be expected to prioritize ruthlessly, cutting through distractions to focus on the most impactful product improvements.
- Customer Innovation : We are customer-centric, not customer-pleasing. You won’t bend to every client demand; you will let innovation drive the product forward to solve the real problems our users face.
- Efficiency : Meetings suck. We keep them short and only use them for alignment, giving you your time back to focus on real work.
- Diagnosing and troubleshooting technical issues remotely
- Taking charge of customer issues from beginning to end - while working in a dynamic and fast-paced environment
- Responding to customer escalations and inquiries related to Mashgin's hardware and software
- Maintaining a subject-matter expert level of knowledge of deployment systems and software
- Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues
- Reviewing and resolving issues by utilizing support documents
- Becoming a product expert - you'll be a go-to resource for both customers, clients, and internal team members
- Occasionally traveling the country to help deploy and launch new locations and help customers (10% travel is expected)
- Bachelor’s Degree (or equivalent experience)
- Self-starter who is comfortable getting the job done without much assistance.
- Relentlessly resourceful, always thinking outside the box to solve complex problems.
- Strong communication skills.
- Prior IT Helpdesk experience
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