gusto
Remote Support Engineer EST
Chuco
Remote, USA
Full-time
Entry · 2+ years experience
Remote
USD 75000-80000 yearly / year
Discovered 1 weeks ago
WindowsTCP/IPRemote Desktop ServicesCitrixVirtual Desktop Infrastructure
Free
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WindowsTCP/IPRemote Desktop Services
Role Overview
Associate Engineers are typically entry level with less than three years of work experience or new college graduate. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs guidance, including escalation. This person should be prompt and/or know the importance of communicating to clients. Most importantly, this person should be eager to learn while following prescribed procedures.
Because we work with a diverse set of customers and skill levels, an appreciation for human factors and client service is critical. People skills are critical to success at Chuco, regardless of the role.
Key Skills for This Role
WindowsTCP/IPRemote Desktop ServicesCitrixVirtual Desktop Infrastructure
Full Job Posting
General Summary
Associate Engineers are typically entry level with less than three years of work experience or new college graduate. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs guidance, including escalation. This person should be prompt and/or know the importance of communicating to clients. Most importantly, this person should be eager to learn while following prescribed procedures.
Because we work with a diverse set of customers and skill levels, an appreciation for human factors and client service is critical. People skills are critical to success at Chuco, regardless of the role.
The ideal candidate
● Has strong customer service skills and a friendly, personable demeanor
● Is a resourceful, disciplined self-starter with strong analytical and troubleshooting abilities
● Takes pride in doing a great job
● Is thorough and detail oriented
● Maintains professionalism under pressure and can multitask without losing site of key objectives
● Has strong research skills, welcomes the hunt for answers
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