Remote Specialist

General Summary: We are seeking a detail-oriented and proactive Remote Specialist to support in-office physician pharmacy dispensing communication .

This role focuses on managing collection -related communications, coordinating documentation, and ensuring smooth remote access to clinic systems.

T he ideal candidate will bring a strong understanding of pharmacy billing and collections processes and be comfortable working across multiple clinic EMR platforms.

• Respond promptly and professionally to all collections-related ezMessages associated with in-office physician pharmacy dispensing.
• Manage status updates, documentation requests, and follow-up communications to ensure timely resolution of collections inquiries.
• Review and track outstanding requests, maintaining accurate records and clear communication with internal teams and clinic staff.
• Coordinate with clinics to obtain required documentation or clarification related to collections matters.
• Identify and escalate technical issues encountered when remoting into clinic systems, reporting all access or connectivity issues to the IT team in a timely manner .
• Maintain compliance with internal procedures, privacy standards, and applicable regulations while handling sensitive financial and clinical information.
• Collaborate with cross-functional teams to support efficient workflows and minimize delays in collections processes.

• High Scho ol Diploma
• Previous experience in pharmacy billing, collections, or revenue cycle support preferred.
• Working knowledge of pharmacy dispensing workflows and collections practices.
• Experience navigating and working within various clinic EMR systems.
• Strong organizational skills with the ability to manage multiple tasks and follow-ups simultaneously.