Remote Major Incident Management Support Specialist (VA ESOM - Day Shift)

• Preferred Skills:
• ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.
• ServiceNow based Incident Management
• Knowledge of VA's organizational structure and IT environment.

Clearance requirement:

• US Citizen or Green card holder
• Willing and able to get a Public Trust Suitability clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Health Requirements: This Kentro position provides on-site support for the Department of Veterans Affairs.

The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below).

If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current.

The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.

• Tuberculosis testing with a negative result
• Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge.

With you as our partner, let’s solve challenges, think innovatively, and maximize impact.

As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions.

We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.

Reimbursement amounts may fluctuate due to IRS limitations.

We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.

We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard.

Kentro is committed to incorporating fun into every day.

We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.

In alignment with our commitment to our communities, we also host and attend charity galas/events.

We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Kentro is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity.

We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans.

This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process.

This information is strictly confidential and will only be used for reporting and compliance purposes as required by law.

Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance.

We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description.

Please upload your resume and complete all the application steps.

You must fully submit the application for Kentro to consider you for a position.

If you need alternative application methods, please email careers@kentro.us and request assistance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

If you need to discuss reasonable accommodations, please email careers@kentro.us .

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