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Remote Live Chat Agen
12% Club
Abu Dhabi, UAE
Part Time
Entry
Remote
4 days ago
Written CommunicationCustomer ServiceProblem SolvingConflict ResolutionData EntryChat Software
Free
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Written CommunicationCustomer ServiceProblem Solving
About the Role
12% Club is looking for a part-time remote Live Chat Agent to respond to customer inquiries, provide information about platform features, and guide users through troubleshooting. The role requires strong written communication, customer service skills, and the ability to work independently.
Key Skills for This Role
Written CommunicationCustomer ServiceProblem SolvingConflict ResolutionData EntryChat Software
Responsibilities
- Respond to customer inquiries via chat
- Provide clear information about platform features and general processes
- Guide users through basic troubleshooting steps
- Resolve common issues and escalate complex cases to appropriate teams
- Maintain accurate records of conversations
- Manage multiple chats simultaneously ensuring prompt response times
- Contribute feedback to improve FAQs and support documentation
Requirements
- Strong written communication skills, including clear and concise English
- Customer service abilities such as problem solving, conflict resolution, and maintaining composure under pressure
- Comfort with digital tools and web based platforms, including chat software and ticketing systems
- Attention to detail and accurate data entry skills
- Ability to work independently in a remote environment and manage time effectively
- High school diploma or equivalent required
Full Job Posting
Role Description
- This is a part time remote role for a Live Chat Agent.
- The Live Chat Agent will respond to customer inquiries via chat, provide clear information about platform features and general processes, and guide users through basic troubleshooting steps.
Responsibilities
- Respond to customer inquiries via chat
- Provide clear information about platform features and general processes
- Guide users through basic troubleshooting steps
- Resolve common issues, escalating complex cases to the appropriate teams
- Maintain accurate records of conversations
- Follow established procedures and compliance guidelines
- Manage multiple chats simultaneously, ensuring prompt response times
- Contribute feedback to improve FAQs and support documentation
- Maintain a professional, empathetic tone and support customers during defined working shifts
Qualifications
- Strong written communication skills, including clear and concise English, active listening, and a professional customer facing tone
- Customer service abilities such as problem solving, conflict resolution, and maintaining composure under pressure while handling multiple chat interactions
- Comfort with digital tools and web based platforms, including chat software, ticketing systems, and basic troubleshooting on web or mobile applications
- Attention to detail and accurate data entry skills to document interactions and follow processes and compliance guidelines
- Ability to work independently in a remote environment, manage time effectively, and reliably meet scheduled part time shifts
- Basic understanding of financial or fintech products is beneficial; prior experience in customer support or helpdesk roles is a plus
- High school diploma or equivalent required; additional coursework in communication, business, or related fields is advantageous
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