Remote Licensed Customer Service Representative

Join Our Team as a Remote Experienced and Licensed Customer Service Representative!

Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs.

Independently solve problems relating to policies within scope and escalate others as appropriate.

Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time).

Training is a critical component to your success, and that success starts with reliable attendance.

Attendance and active engagement during training is mandatory for success in this role.

Shift: After onboarding and training is complete, go-forward shifts will have a start time between Shift hours 11:30 am - 1:05 pm EST with a weekend rotation.

One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.

Work Location: All equipment is provided.

However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.

License: Active P&C Producers insurance license REQUIRED.

We are currently not hiring in NY, CA, AK, HI, NM or IL.

• Associates degree or 1+ year Insurance experience preferred.
• 2 years’+ related Customer Service experience is required.
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• P&C Producers insurance license required.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location.

The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.